FAQ

Frequently asked questions

General

What is IML and how does it work?


IML is a casual gaming app where you can answer simple math questions to win real money. You play online against real players and whoever answers most answers correctly wins the round.




How to download and install the app?


You can download the iPhone app from the Appstore, or goto www.playiml.com and download the apk for your Android devices.




How to login into the app?


After downloading the app, enter your mobile number. You will get an OTP via SMS. Enter the OTP and click on ‘Signup’. All new registrations get a signup bonus money which you can use to play a few games.




How can I change my account information?


Inside the app, click on the top-left part of the screen on your profile avatar to access the ‘Account’ tab.




Why am I unable to play games from my region/ state?


Due to the applicable laws in Andhra Pradesh, Assam, Odisha, Tamil Nadu, Telangana, Nagaland and Sikkim, users from these states are not allowed to play real money games. So, if you belong to any of these states, you wouldn’t be able to play IML. Accordingly, you are required to provide a declaration to the above while signing up.




I am unable to get OTP


You can try ‘Resend’ button and wait for upto a minute to get the OTP.




I am under 18 years. Can I login and play IML?


No, only people who are 18 years of age of above are to play on IML.




Can I have multiple accounts?


Each mobile number is linked to one account. You cannot have multiple accounts using a single mobile number.




How should I do my KYC?


Please use the Contact Us form and attach the below documents: -Pan Card -Aadhar Card or Passport Alternatively, you can send us the above two documents at support@playiml.com along with your registered mobile number.





Game Related

I am unable to find an opponent.


There could be times when you won't be able to find a match as not many players may be online. Keep trying and you will be matched with someone eventually. We have a strict 'no bot' policy, so you will never find a fake or non-human playing against you!




What happens if I get disconnected in the middle of the game?


If you get disconnected, we will try to reconnect you provided the app is active and the internet connectivity is good. However, in case we aren't able to get you back within a few seconds, the game would end and, your opponent would be declared as the winner.




What if I get a call while playing the game?


We recommend you cut the call instantly rather than answering it. If the app is kept minimised or in the background for more than 5 seconds, then in most likelyhood the game will end and your opponent will be declared as the winner.




Can I play IML on my PC/ Laptop?


Currently, IML is only available on iOS and Android.




What is Responsible Gaming?


We promote Responsible Gaming amongst our users. We suggest them to play only with the money that they can afford to spend. Never play with money that you need for important or essential things such as food, rent, bills, etc. - Don't play when you are upset, tired or depressed. - Don't borrow money in order to play - Don't spend too much time playing - Take breaks whenever needed while playing





Deposit & Withdrawls

I made a deposit, but it is not reflecting in my account.


This may happen at times due to technical issues. The money will be credited back to your source (bank account / wallet) in 2 working days.




How to withdraw my winnings?


For withdrawls we currently only support Paytm. You can instantly withdraw your winnings anytime by providing your registered Paytm mobile number. The withdrawl amount will be credited to your Paytm wallet.




I cannot see my mode of payment.


Currently we accept payments using Paytm Payment Gateway. You can either pay through Paytm wallet or credit/debit card or netbanking.




Can I withdraw the bonus cash earned?


No, you cannot withdraw the bonus and deposit cash. Bonus can only be used to play more games.




Can I withdraw my deposit?


No, once you add money in the app, it cannot be withdrawn. You can however, play some games and withdraw the winnings. This is due to a government regulation which does not permit us to let you withdraw the cash you deposit.




Amount got deducted from my Winnings but not credited to my Paytm.


Usually, the withdrawls are processed instantly. Sometimes it may take longer to reflect in your Paytm wallet due to bank holidays. If your withdrawl is not processed within 48 hours, please write to us at support@playiml.com with the relevant details.




What is TDS and, how does it affect my winnings?


TDS is Tax Deduction at Source. As per the guidelines of Government, TDS is charged at 30% on winnings of Rs. 10,000 and above.





Bonus & Referrals

I did not receive my signup bonus.


As soon as you complete your signup, you will get a popup stating your Signup Bonus. Tap on the button to collect it. Use the Signup Bonus to play games.




I did not receive my bonus amount while adding money.


Once your payment transaction goes through successfully, you will be shown the Bonus amount that got credited to your account, if applicable.




How does referrals work and how do I earn through it?


Referrals is a great way for you and your friends to earn free bonus cash! 1. Share your Referral Code with your friends and ask them to register using this referral code 2. During registration, enter the referral code. This is important as you cannot add the referral code later. 3. On successful referral, you and your friend both get free bonus cash to play games!




How do I check my bonus amounts?


You can view all your transactions from the 'Accounts' page inside the app.




Is there any referral limit?


Yes, by default, for most users, the referral limit is 10. Meaning, you can at the maximum refer upto 10 players using your referral code. This is to safeguard the system from getting abused by dummy inactive accounts. This limit may vary from user to user depending upon player behaviour and their playing history. If you are engaging in a promotional or marketing activity, and wish to increase your referral limit, please write to us at support@playiml.com.





Profile

How to change my registered mobile number?


To change your registered mobile number, please write to us at support@playiml.com.




Can I change my name on the app?


Yes, you can change your name by visiting the 'Account' page by tapping on your Profile Avatar on the top-left corner of the screen in the app.





Account Security

What is Cheating?


Hacking and using multiple accounts or teaming up with players to raise scores is considered cheating and, is not tolerated on this platform. If found guilty of cheating, you will be permanently blocked from playing IML and withdrawing cash. You will also lose your winnings from games where cheating was suspected, and further, any balances or deposits in your account will be forfeited.




Is my personal information secure?


We use the latest data security practices and tools to ensure the security and privacy of user data. All user data along with your name, mobile number, payment details, balances, etc. is encrypted. All our systems are highly automated and built in a way to reduce human intervention, hence eleminating the risk of leaks, proliferation, attacks, etc.