Frequently asked questions
What is IML and how does it work?
IML is a casual gaming app where you can answer simple math questions to win real money.
How to download and install the app?
You can download the iPhone app from the Appstore, or goto www.playiml.com and download the apk for your Android devices.
How to login into the app?
After downloading the app, enter your mobile number. You will get an OTP via SMS. Enter the OTP and click on ‘Signup’.
How can I change my account information?
Inside the app, click on the top-left part of the screen on your profile avatar to access the ‘Account’ tab.
Why am I unable to play games from my region/ state?
Due to the applicable laws in Andhra Pradesh, Assam, Odisha, Tamil Nadu, Telangana, Nagaland and Sikkim, users from these states are not allowed to play real money games.
I am unable to get OTP
You can try ‘Resend’ button and wait for upto a minute to get the OTP.
I am under 18 years. Can I login and play IML?
No, only people who are 18 years of age of above are to play on IML.
Can I have multiple accounts?
Each mobile number is linked to one account. You cannot have multiple accounts using a single mobile number.
How should I do my KYC?
Please use the Contact Us form and attach the below documents:
I am unable to find an opponent.
There could be times when you won't be able to find a match as not many players may be online.
What happens if I get disconnected in the middle of the game?
If you get disconnected, we will try to reconnect you provided the app is active and the internet connectivity is good.
What if I get a call while playing the game?
We recommend you cut the call instantly rather than answering it.
Can I play IML on my PC/ Laptop?
Currently, IML is only available on iOS and Android.
What is Responsible Gaming?
We promote Responsible Gaming amongst our users. We suggest them to play only with the money that they can afford to spend.
Deposit & Withdrawls
I made a deposit, but it is not reflecting in my account.
This may happen at times due to technical issues. The money will be credited back to your source (bank account / wallet) in 2 working days.
How to withdraw my winnings?
For withdrawls we currently only support Paytm. You can instantly withdraw your winnings anytime by providing your registered Paytm mobile number.
I cannot see my mode of payment.
Currently we accept payments using Paytm Payment Gateway. You can either pay through Paytm wallet or credit/debit card or netbanking.
Can I withdraw the bonus cash earned?
No, you cannot withdraw the bonus and deposit cash. Bonus can only be used to play more games.
Can I withdraw my deposit?
No, once you add money in the app, it cannot be withdrawn. You can however, play some games and withdraw the winnings.
Amount got deducted from my Winnings but not credited to my Paytm.
Usually, the withdrawls are processed instantly. Sometimes it may take longer to reflect in your Paytm wallet due to bank holidays.
What is TDS and, how does it affect my winnings?
TDS is Tax Deduction at Source. As per the guidelines of Government, TDS is charged at 30% on winnings of Rs. 10,000 and above.
Bonus & Referrals
I did not receive my signup bonus.
As soon as you complete your signup, you will get a popup stating your Signup Bonus. Tap on the button to collect it. Use the Signup Bonus to play games.
I did not receive my bonus amount while adding money.
Once your payment transaction goes through successfully, you will be shown the Bonus amount that got credited to your account, if applicable.
How does referrals work and how do I earn through it?
Referrals is a great way for you and your friends to earn free bonus cash!
How do I check my bonus amounts?
You can view all your transactions from the 'Accounts' page inside the app.
Is there any referral limit?
Yes, by default, for most users, the referral limit is 10. Meaning, you can at the maximum refer upto 10 players using your referral code. This is to safeguard the system from getting abused by dummy inactive accounts. This limit may vary from user to user depending upon player behaviour and their playing history.
How to change my registered mobile number?
To change your registered mobile number, please write to us at firstname.lastname@example.org.
Can I change my name on the app?
Yes, you can change your name by visiting the 'Account' page by tapping on your Profile Avatar on the top-left corner of the screen in the app.
What is Cheating?
Hacking and using multiple accounts or teaming up with players to raise scores is considered cheating and, is not tolerated on this platform.
Is my personal information secure?
We use the latest data security practices and tools to ensure the security and privacy of user data.